Monday, 11 December 2017

Questor Insurance Services 10 per cent discount

Christmas and New Year holidays are now just days away so it is vitally important that you have the right Travel and Car Hire Excess insurance arranged and buy it now.
At this time of year it can be very costly with presents, decorations, food and drink and other seasonal fayre so if you can save some money then that is so much better.

If you buy your Questor Insurance product via a link at the euro-rentals, jml-insurance or insurance4carrental websites you can save money  - 10% off the cost.

Questor offers a great range of products -
Car Hire Excess Insurance
Motor Home - Camper Van Hire Excess Insurance
Minibus Hire Excess Insurance
Van Hire Excess Insurance
Car Club Excess Insurance
LifeStyle-Lite Excess Insurance
Motor Excess Insurance
Motor Fleet Excess Insurance
Golfing Travel Insurance
Gadget Insurance
Standard Travel Insurance
Winter Sports Travel Insurance
Back Packers Travel Insurance
Gadget Insurance

To find out more follow this link http://www.insurance4carrental.com/questor.htm#Discount

Thursday, 31 August 2017

Fines For car hire damage trigger numerous complaints to EU watchdog

The 30th August 17 edition of The Irish Independent had an article saying that rental car companies have been accused of imposing supplementary charges on consumers for alleged damage to vehicles. The report said that disputes around car hire charges are the second biggest issue for The European Consumer Centre (ECC) in Dublin, Ireland has to deal with every year in it's annual report.

A press release was published on the 29th August by the organisation saying that it had published its annual report 2016 which shows that air travel is once again the most common area of cross-border consumer complaint. Also in the top five consumer complaints for 2016 are car rental, electronic products, furniture, hotels and accommodation.

In 2016, ECC Ireland dealt with 4,337 total contacts from consumers (cross-border complaints and requests for information) which represents a significant increase of almost 24% on the number of contacts handled in 2015. Complaints actively pursued by ECC Ireland and requiring further assistance from the European Consumer Centres Network (ECC-Net) came to 719.

Air passenger rights, which accounted for 338 cases (47% of cases), was the most popular area of complaint. This category has held on to the top spot year-after-year. With 78 cases (11% of cases) car rental came in second and was followed by electronic products with 57 cases (7.9% of cases), furniture with 49 cases (6.8% of cases) and in fifth position was the hotels and accommodation category with 39 cases (5.4% of cases).

Of the 719 complaints requiring direct intervention on behalf of consumers, 167 involved Irish consumers against traders based in other European countries while 552 cases related to complaints by consumers from other European countries against traders based in Ireland.  Full report here

Car rental
  • There were 78 cases dealt with by ECC Ireland, 59 originating from consumers based in other EU/EEA countries complaining about car rental traders in Ireland, whilst a further 19 cases were pursued on behalf of Irish consumers.
  • Supplementary charges imposed when returning the vehicle was the most problematic area of complaint, followed by problems with the booking process, and hard-selling techniques for additional products such as insurance.

Recently the usual summer holiday bad experiences of car hire have been in various  consumer complaint columns in newspapers in Britain and Ireland.

Yesterday (30th August) BBC Radio 4  "You and Yours" programme featured complaints on same subject including complaints about a car hire company that is very cheap to hire from, however when they include the extras you don't realise you are signing for, can be very expensive.

At the insurance4carrental.com we put together a very useful guide about hiring a car - Visit the page here   

Wednesday, 19 July 2017

Holiday warnings about Car Hire Scams are everywhere

You can tell that schools break up for the summer holidays in England and Wales in the next couple of days by the amount of media coverage given to Car Hire scams and rip-offs.

Last Saturday(15th July 17) iCarhireinsurance PR people had been very successful in getting their latest research in car hire onto the front page of the Daily Mail. The same report was carried over to the online edition of The Sun.

They had researched how car hire companies increase their charges during the busy holiday periods, particularly at popular destinations. Nothing new in this as it does appear to happen on an annual basis.

Meanwhile Simon Calder travel writer for The Independent and The I featured "The ultimate guide to hiring a vehicle without scams and shocks".

Finally The Europcar story was featured in The Daily Mail yesterday - 17 July. "Car hire industry is thrown into crisis as major firm faces police probe into 'fraudulent' repair costs
Half a million Europcar customers could have been overcharged for repairs- Company is facing criminal inquiry over bill inflated by up to 300 per cent Hire firm has admitted customers may have been overcharged £30million"
No doubt more of this will follow.

Enjoy the summer holidays, but do take care.

Tuesday, 4 July 2017

CritAir anti-pollution sticker on cars in France

Riviera Radio News e-newsletter has advised motorists that as from  Saturday July 1st motorists, including foreign ones, will be subject to a €68 fine if they don’t display their “CritAir” anti-pollution sticker on their cars, whilst driving in certain parts of France.

For the moment the stickers are obligatory in Paris and most of the French capital’s surrounding suburbs, Lyon and Villeurbanne in central France and Grenoble in the south east.

Signs on the road side will let you know you are in a Zone of restricted Circulation (ZCR). By 2020 they will be obligatory in some 22 towns and cities across the country. (Source Riviera Radio News)

No doubt the car hire companies operating in France will be geared up for this, but do check if you are hiring a car. If you bring your hired car across the border from another European country it is advisable to check on the situation if you are likely to drive in one of the Zones. 

If you are taking your own car to France, you can apply on line and visit their website here Classifications are based on age of vehicle, there are quite a lot of restrictions for older vehicles.

Want to hire a car in France - Visit Zest Car Rental Here

Sunday, 25 June 2017

Car hire and excess insurance in June 17 News

Car hire costs and the benefits of taking out car hire excess waiver insurance from an independent provider are very much in the news in the last week.

The Irish Times travel section of June 17th, featured a report by Joan Scales "Travel advice on....Pitfalls of car rental"

She reported that Car rental can be one of the most frustrating elements of any holiday. She had recently booked a car in Spain and the price for 10 days hire with a Nissan Juke was only €33.92. She added on the items in the Goldcar list it suddenly cost €313.92!

She wrote that Goldcar would block a deposit of €1,400 if she provided her own excess insurance, their price was €59.50 which of course costs the same as an annual policy from an independent insurance company.

On the 24th June in The Guardian's Travel special by Rupert Jones "How to avoid the add-ons that can double the cost of your holiday car hire" - This long article appears to be very much based on iCarhireinsurance's (  http://www.insurance4carrental.com/#Icar ) very well researched press releases. It identified the add on route whereby car hire companies make their money - satnavs, child seats, additional drivers. The article also stated that you should keep the car rental paperwork for some time and particularly keep an eye on your credit card statements for a while as suddenly some "charge" might appear.

On the same day - 24th June BBC News reported the Mail on Line's "Hire firm Europcar is accused of raking in millions by fraudulently inflating repair costs by up to 300 PER CENT"

The article went on to say "Trading Standards raided the UK head office of car hire firm Europcar yesterday as the company was accused of raking in millions of pounds by fraudulently inflating repair costs.

The firm, one of the biggest hire companies in Europe, allegedly inflated the cost of windscreens and other repairs by up to 300 per cent for UK customers. Evidence, seen by The Telegraph, shows Trading Standards is investigating the firm over billing concerns, including overcharging"

More about this at The Telegraph http://www.telegraph.co.uk/news/2017/06/24/exclusive-europcar-accused-overcharging-customers-repairs/  and The Mail on Line http://www.dailymail.co.uk/news/article-4635826/Europcar-accused-fraudulently-inflating-repair-costs.html?ITO=1490

No doubt in the coming weeks more on this final story will be known.

So the main advice is when hiring a car take out car hire excess waiver insurance from an independent insurance provider.
On the insurance4carrental.com site http://www.insurance4carrental.com/#Click There is a great choice - Questor, carhireexcess.com, insurance4carhire, Worldwide insure, Protect Your Bubble, iCarhireinsurance, insurecarhire plus companies offering Van hire excess, motorhome excess and minibus hire excess insurance and car club insurance.

Saturday, 22 April 2017

Vignette in French cities and Holiday for less

The Irish Times of the 15th and 17th April 17 carried two features for travellers.

First of all travel advice correspondent Joan Scales wrote an article "Getting a Clean Air Certificate for France."

She reported that there is a new vignette/sticker for Paris, Lyon and Grenoble. They are first three cities to introduce emissions stickers for all vehicles and there are a lot of cities in France. Twenty two more cities are planning this.

On days when certain cities are at risk of reaching their Euro emissions limit heavy polluting vehicles can be refused entrance based on the "Crit'Air" sticker the vehicle is displaying.

You can apply on line and visit their website here Classifications are based on age of vehicle, there are quite a lot of restrictions for older vehicles.

Presumably rental cars will be issued with these, but no doubt it could affect the hire costs as it another admin detail for them.

Motorists driving without the Crit'Air sticker can be fined on the spot from €68 to €135

It will be interesting to see if other cities in different countries follow this system.

On Easter Bank Holiday Monday Conor Pope's article "How you can holiday for less than all the rest"

21 ways to bag a cheaper time away. No 11 on the list was "Car rental insurance" He said "if you do rent a car, do not take out super collision damage waiver insurance when you are picking it up. It's almost always spectacularly bad value for money and such as a policy could easily set you back as much as €300 for a two week rental." Buy on line first Ireland, UK and other countries here

Wednesday, 21 December 2016

Christmas Holiday Car Hire Charges go seasonally higher

Last Thursday (15th December) The Irish Independent had an article under their Consumer Guide - Taking the sting out of car rentals - Motor hire firms jack up prices over Christmas, but you can beat the system.

According to the article on the 6th December this year, The Irish Independent carried out some pricing checks online for car hire from Dublin Airport. They researched Avis, Hertz, Thrifty, Enterprise, Europcar and Budget Car Hire.

The rental periods they looked at were one week rentals on the periods December 9-16, December 16-23 and December 23-30.

They looked at the cheapest basic cars - Ford Ka, Fiat 500, VW Up, Citroen C1 and Toyota Aygo.  So as we are approaching the time when there would be lots of customers, what did they find out? €114 for December 9-16,€320 for December 16-23 and €395 for December 23rd to 30th. This works out as an average of 250 percentage increase between the first and third weeks, so quite a Christmas bonus for the car hire companies.

Mind you flights generally cost more around Christmas and school holidays and other major holidays and car hire charges have been known to get more expensive at seasonal times for years. Try renting a car from Dublin Airport in mid January - prices are very, very competitive and a great choice, but that is after the majority of visitors have gone.

Collision damage waiver (CDW) insurance policies:

The article also talked about  collision damage waiver (CDW) insurance policies. This is an area the car hire company will normally throughout the year earn additional revenue. The Irish Independent said " Buy a collision damage waiver (CDW) insurance policy from a separate provider rather than from the car hire firm. These policies will cover you if you cause any minor damage to a rental car, but car hire firms will charge you an arm and a leg. Instead, you can buy a separate policy from AIG, AXA and CarHireExcess.com for around €60 a year, or else up to €3 a day."  If you are an Irish customer find out more about CarHireExcess here and a customer from the UK here

I read the article in the Irish Independent which apparently is the only Irish daily newspaper that you can buy in Britain. If you want to read the article in full you can find it online here

Enjoy your Christmas and New Year break


Monday, 5 December 2016

Christmas and New Year holidays not to far away - buy your excess insurance now

Christmas holidays are fast approaching and although you might not be hiring reindeer and a sleigh, you might well be hiring a car - hiring a van to transport those Christmas presents or a minibus to take your friends out for a Christmas party.

Whatever the reason make sure you buy your vehicle hire excess insurance and make sure you do this in advance.

Buying it from the rental company will normally cost you a lot more and don't be fooled by the hire company telling you that you MUST buy their product.

They normally do this to pick up the commission.

Visit the insurance4carrental.com website today and find a great choice of companies offering excess insurance.

Buying an annual policy for car hire can often work out cheaper than buying a daily policy. You can only normally buy daily policies for Vans, Motor Homes and Minbuses,

Friday, 9 September 2016

Why car hire excess insurance saves money according to Irish Times article

The Irish Times today published an article by travel writer Joan Scales "Travel Advice: Why car hire excess insurance saves money. Car hire is sold with basic insurance but there is usually an excess amount on top of that."

Joan normally has a weekend travel advice column in the colour magazine on a Saturday.

Today she was saying that "Car hire in most countries is sold with basic insurance, also known as collision damage waiver, covering you for accidents and damage though not all damages. There is usually an excess amount which can be anything from €100 to €1,000 that you pay in the case of anything happening."

She did not mention any particular independent companies you can buy excess waiver insurance from, but there are several products available for the Irish market including Irish company Blue Insurances carhireexcess.com and Questor Insurance Services, Worldwideinsure and insurance4carhire.com amongst providers  See list here

View full article here at The Irish Times

Friday, 19 August 2016

Car hire rental desk very busy in Dublin, Ireland yesterday

We had to come over to Dublin for a few days and instead of a 4.5 hour drive and 3.5 hour ferry crossing flew instead. Unfortunately the Aer Lingus flight from London Heathrow did not take off till 30 minutes after scheduled departure. As Heathrow is so busy, this probably happens regularly.

Only having hand luggage meant no further delays after passport control and headed out of Terminal 2 to the waiting Avis / Budget / Pay Less Car hire courtesy bus that takes you to the car hire depot on the outside of Dublin Airport.

There were only 4 other people on the bus so thought it would be fairly quick to collect the car. That is where it all changed upon arrival. It was packed. Organised chaos! A long queue for the Budget / Pay Less side and a slightly shorter one for the Avis side. All the time more buses arrived with more travellers arriving.

The long desk / counter shared by the companies was full staffed who were looking exhausted, but were polite, calm and efficient.

Eventually our turn arrived to present our car hire voucher bought on line earlier in the week from the re-branded Economy Car Hire now called Zest Car Rental.

As normal said I did not want excess insurance as we had an annual policy purchased through one of the providers on the insurance4carrental site. We were told (as advised in the Zest booking) that by providing your own excess waiver insurance a £1,500 deposit (€1,600) would be required via credit card.

I explained we did not want an automatic as a year ago with the same company, because of the busy summer period there were a lot of cars in the car park with Northern Ireland registration plates and we were provided with an automatic that I could not get into forward or reverse and it had to be changed for a manual model.

We were told there would be a fifteen minute wait. It was a very long 15 minutes. In fact by this time it was nearer to 1.20 and had we driven to Holyhead would just about be loading onto the car ferry!

Anyway eventually the car arrived and they highlighted the two areas of minor damage as several people had to come back to get their paperwork verified as these cars had additional damage.

It looked like if we had wanted to rent an expensive BMW, Audi or Mercedes there were plenty parked outside, but it looks like there were just not enough smaller cars like the Nissan Micra we had.

Although the staff were so helpful and stretched it was not a good welcome to Ireland. The car rental base has several companies operating from there and one person from Northern Ireland went and looked at the competition and said that in other ones there were no crowds. Maybe these companies were charging more - no idea. But with Canadians and other visitors waiting patiently in a queue it is not a good start to a visit to Ireland.

The Zest Car rental broker site offers several companies and you can check their individual terms of business. One area I always look for is the fuel policy and cross border policy. It is no good renting a car with a full tank of fuel and being told you bring it back empty if you are only driving 100 km in the rental, thereby the car hire company makes some extra money at the renter's expense.

We would use Budget / Avis again in Dublin, however if it is in the holiday season, hope they actually have more vehicles ready for collection when the customer arrives.

Sunday 21st August - Made sure hire car was refilled and returned early to airport. A queue for returns to get fuel deposit back of about 8 minutes so not so bad. No great long queues in the collection point, however if any staff took a break or a lot of flights came in chaos of the previous Thursday could return.