Thursday 3 February 2011

Hire car firm rip-offs in Australia are driving customers mad

Below are some extracts from an article appearing online on the 1st February 2011.

Read it all at: http://www.news.com.au/travel/news/hire-car-tricks-exposed/story-e6frfq80-1225995367110#ixzz1Cv2hw1PD

The survey of 2,500 Australians by consumer ratings agency Canstar Blue showed that many are frustrated when they do not receive the car model they had booked.

Customers have also been left enraged when the cost of a hire car is jacked up at the point of collection due to additional insurance charges and extra fees.

Despite being increasingly frustrated by these “unfair” tactics, the survey also showed that two out of five Australians don’t read the terms and conditions in full before finalising their hire car transaction.

Of particular concern, over 30 per cent of consumers are not aware that car hire operators can debit their card for an unlimited amount to cover vehicle damage and other terms

Tips for dealing with hire car companies:

- Read all of the terms and conditions before you sign

- Take photos of the car before you drive off, focussing on any existing damage, the fuel gauge, and noting the kilometres. Make sure the hirer is present and signs off on the inspection

- Fill up the petrol tank before you return it

- Make sure the car is relatively clean – inside and out

- Reduce the excess payable

- Book online to avoid an over-the-counter extra fee

- Avoid car rental companies at airports as they often charge extra

- Try using a debit card with limited funds available instead of a credit card (check beforehand that they will accept it though)

- Challenge an unfair fee either with the company or with the ACCC

See also: New law to fight against travel 'rip-offs'

If you are off to Australia take a look at car hire excess insurance - Driving abroad guide for Australia Here and don't forget to buy car hire excess insurance for your visit to Australia there are a lot of companies advertising at http://www.insurance4carrental.com

No comments: