In July this year, Which? surveyed 2,618 members of the public about their car hire experiences. Of the 618 who had hired a car in the past two years, 70% thought terms and conditions were too complicated and 69% felt insurance excess was disproportionately high.
Some 44% of customers who hired a car experienced a problem, the most common of which was that the vehicle was not adequately checked for damage before hire.
Other common problems were having to pay unexpected charges on collection, being given a car that need to meet the customer's needs and not understanding what was covered by the insurance provided.
Which? believes the experience of car hire can be improved for consumers and will be investigating the issue further.
It will be interesting how this progresses as a lot of consumers appear to have felt pressurised into taking out insurance offered by hire companies. Go to Which for more including their advice on renrting a car here
In the meantime the great late summer weather in the south of England is going away very quickly this week. We are now into October and the half term holidays will be upon us.
If you are off on your holiday then, or before if you don't have children to take away and are renting a car / motorhome, take a look at http://www.insurance4carrental.com/ You arrange car, van and motorhome hire, arrange car hire excess insurance, van hire excess insurand and motorhome hire excess insurance.
If you run a car hire company and are looking for insurance or need motor insurance for a short period of time there are plents of companies advertising on the site to choose from. The site is not an insurance comparison price website
1 comment:
Very thought-provoking post. I tend to avoid car hiring whenever I can as I've had issues with car damage in the past too, the vehicle should always be thoroughly checked for hiring.
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