Monday 14 January 2013

Great customer service from National Citer before they are re-branded by Enterprise

I rented a car at Nice Côte d'Azur, France earlier this month and as usual made my bookings via Holiday Autos. I have been booking car hire in the south of France for many years now, always making the initial booking on line with Holiday Autos.

The majority of the time their partner car hire company was National /Citer and occasionally it was the Europcar franchise there. National/Citer staff have always been very helpful and although in the early days they kept on offering me an automatic (and I don't like automatics) they changed their customer notes and never done that again. 

They also must have written into their notes, don't try and sell him additional car hire excess waiver insurance.

This time we collected a Fiat Punto and found additional dents and scratches that were not on the check out paperwork and got this amended.  The car kept on stopping every time you went into neutral at traffic lights and put your hand break on. I started it again as it was all rather unusual and was on the point of returning it to the car rental company when we thought this not a car fault, but part of the design. My niece has a new Alfa Romeo and was finding the same problem. only to discover as soon as she put it into "drive" (it is an automatic) the engine would start again.

Sure enough, as soon as you pressed the clutch the engine would start. It does take some getting used to and personally hope all manufactures don't do the same

We returned it last Thursday evening to the fantastic car hire depot at Terminal 2 at Nice airport  (details here) and were greeted by a National/Citer representative who wanted us to take part in a quick survey. I explained I had already carried out one on line the day before regarding an early December rental.

Anyway we did and gave them good marks. He explained that from February onwards National/Citer would go back to it's old name of Citer and hopefully Holiday Autos will continue to use them. I understand that Enterprise Holding are one of their partners so hopefully with the change of name of National Citier it will be business as usual.

It is really good to have excellent customer service when you are hiring a car and the people at National/Citer do try and go that extra mile or rather kilometre. 

If you are flying to France and looking for great value Car Hire, find out more about Holiday Autos Here

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