Friday 20 November 2009

A car hire rental experience from 2000

I was going through some archive filing, I found copy correspondence with a car hire company that used to hire out great value Mercedes A Class cars.

Like many other users of this service in 2000, I was taken for a ride with charges for alleged damage to the vehicle upon it's return.

It was most frustrating with BBC TV's Watchdog consumer programme becoming involved, MPs and other media outlets.

The £150 debitted to my credit account was eventually refunded and the full account of this episode has been posted up on the insurance4carrental.com site entitled An early experience of hiring a car

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Thursday 5 November 2009

What does all the car hire jargon mean?

This is something I tried to find out today and spent ten minutes going from one car hire company's web site to another.

There are numerous terms like Standard Damage Excess Waiver (SDEW) - Weekly Accident Indemnity (WAI) - Emergency Medical Evacuation (EVE) - Accidental Death and Dismemberment (AD&D) - Repatriation of Remains (ROR) -Personal Effects Coverage (PEC) and we have added a special page at the insurance4carrental.com website

It seems like each individual company comes up with names and abreviations to confuse the general public. Not every company I visited does it, however fortunately most are not on the introduction page.

It is rather confusing for those renting cars. HolidayAutos only had three of these pieces of jargon.

Why not reply to this blog and let us know your experiences?