Saturday 27 April 2013

Car hire websites unclear about charges according to Which? consumer organisation

Which? The consumer organisation in the UK has been conducting research into on line car hire websites. On the 18th April 2013, they published their results under " Car hire websites unclear about charges, says Which?- Consumers in dark over hidden car hire charges - When Which? researchers went through the booking process 120 times on 10 of the most popular car hire rental websites, they said the total price was not clear for more than half the bookings.

Of the researchers who had a compulsory fuel charge to pay, 75% said they did not know how much it would be. Nearly half (44%) of our researchers didn't know the cost of the optional excess waiver to reduce the amount you'd have to pay if the car was damaged - even though it can add more than £100 to a week's rental."

They made a total of 120 visits in February 2013 to five car hire firms (Alamo, Avis, Enterprise, Europcar and Hertz) and five brokers (Argus Car Hire, Auto Europe, CarHire3000, Economy Car Hire, and Holiday Autos). They went through the booking process for a week's rental in Spain and also asked more than 3,000 Which? Connect members in January about car hire. To view the report in full here To find out about Car hire companies and brokers rated in the report Click Here  Source Which? April 2013.

Meanwhile Carrrentals.co.uk the car hire comparisson search engine published an article on the 23rd April 2013 by Andy Maher - "Which? says travellers are still confused by car hire websites"

They went onto say " Which? has been on the offensive as of late. Not only has it been attacking energy companies and Ofgem’s recent proposal for easy-to-read energy tariffs, but they are also attacking car hire websites.

This consumer group says that car hire websites are still very confusing to travellers. It is hidden charges that make it almost impossible for people to compare prices from different sites and find the cheapest deals." Source carrentals.co.uk April 2013  Read the full article here

Find out more about Carrentals and making a booking through their service Here

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