Tuesday 14 July 2009

Hope those tourists had pre-paid car hire excess insurance

Monday 13th July 2009. I was walking passing a car rental office in North Dublin, Ireland that must have had some twenty people plus back packs waiting for cars to rent.

I hope that the individuals renting a car had bought their car hire excess insurance before using the car provider. I know that many of these car hire companies charge more for the excess insurance than specialist providers like insurance4carhire.com and questor insurance.

I have rented cars in Dublin for over 25 years now and some of the people I have experienced behind the rental desk have not been too helpful.

I have been told that the annual car hire excess insurance I had was not as good as the car rental company’s product, it would not cover me sufficiently and I should really buy their one as well. This is possibly because they can make a good commission out of these and the specialist questor or insurance4carhire policies are usually cheaper!

I have also found that they do not always make it clear exactly where their cars are being kept at Dublin airport and maybe some customer service training would help.

Unlike many other locations you always have to pay an airport surcharge at Dublin. I believe this is currently over €30.Even if you rent from the city centre, apparently you still pay this. This is as nearly as bad with London Luton airport’s recently introduced charges for dropping off and collecting passengers where there is now a fee, or for using the airport trolleys it is not very welcoming for tourists.

It must be frustrating for local Dublin residents who need to rent a car for a couple of days for a weekend away or whilst their car is being repaired to have to pay an airport charge.

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