A massive 60% of Which? members who had made a complaint said they were unhappy with how car hire companies and brokers dealt with the matter.
Richard Lloyd, Which? Executive Director, said: 'It's no surprise that consumers are completely fed up with hidden and sneaky car hire charges, and to add insult to injury they are getting a poor response when they complain about it. Car hire websites must be clearer about charges to allow consumers to shop around for the best deal. We are pleased to see, following our last invesigation, that some companies are making charges more transparent, but we need to see all companies making improvements." (source Which? 18-6-13)